Terms of Use


Braderm srl is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalog published on the site. Braderm srl , even for delayed and / or non-delivery of the product, nor for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to Braderm srl .

Technical information

The technical information included on the website of Braderm srl , are obtained from the information published by the manufacturers of the goods included in our catalog. Braderm srl , therefore, reserves the right to modify / adapt the technical and dimensional information of the products in the catalog, based on what will be communicated by the producers, even without any prior notice. The images are purely indicative, the title of the product will prevail.

Product Availability

Since access and the possibility of placing an order online modify the availability of the product in real time, Braderm srl does not guarantee the certainty of assignment of the ordered goods.

Risk and Property

The goods are shipped carriage paid, insured with a charge on the invoice; in the event that the goods were sent carriage forward, upon the customer’s indication, the risk is to be considered borne by the customer from the delivery of the goods to the carrier from its warehouses. Upon delivery of the goods, the customer must check the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (DDT). In case of discrepancy, the same must be reported on the same accompanying document and confirmed, within seven days by fax or registered letter with return receipt, to Braderm srl to the commercial reference. Even if the packaging is intact, the goods must be checked within seven days of receipt. Any hidden anomalies must be reported in writing by fax or registered letter. Any report beyond the aforementioned terms will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.


Orders are accepted only and exclusively in writing, or by fax, or via the Internet (online) or telephone. The customer who sends the order via the Internet will receive, at the end of the procedure, a communication confirming that the order has been placed, or by e-mail (E-mail), indicating the relative order number; in the hypothesis that, after sending the order, the order number does not appear (after a few minutes), the proposal will be considered as not accepted, for all legal purposes, even if for accounting, administrative or shortage of product.
Multiple orders placed separately will not be merged into a single shipment; if you want to buy more than one item you have to do it with a single order.
We would like to point out that for all orders received from 4.00 pm onwards, the processing of the package within the same day is not guaranteed.

Order changes

We remind you that we are very quick to prepare your order and that we use express couriers, this means that we cannot make changes once the order has been sent (change of delivery address, method of payment, purchased products, etc.). You only have 30 minutes from the moment you confirmed and sent the order to notify us of any changes to be made via email.


All the prices entered on the site, in the relative column, are to be understood as prices including VAT . Prices can be changed at any time, without notice.


The goods supplied must be paid for by Credit Cards, Paypal, Cash on Delivery (only in Italy) or Bank Transfer. Various conditions must be agreed in writing with Braderm srl .
Instructions for bank transfer
Please transfer the total amount to the following bank account
Account holder: Braderm srl
IBAN: IT75U0200877021000011086338


Subject of the bank transfer: “PAYMENT ORDER N. … ..” by entering the order number that you will find in the confirmation email.
The order will be processed as soon as the bank transfer has been credited.

Shipping cost

In Italy the shipping costs amount to € 5.00.
For cash on delivery payments, cash on delivery fees of € 3.00 are always added.
Returns, exchanges, disputes, refunds
In the event of an error in the order or shipment, it is possible to request an exchange or refund within 14 days from the date of receipt of the goods.
If the product received does not conform to the one ordered (unless otherwise agreed), it is possible to request a free exchange with the desired product, or another one of the same amount.
The product sent incorrectly must be returned to the courier upon delivery of the new package, intact and well packaged.
If the product received is damaged or defective (e.g. broken bottle and leaked product), you can request a new free shipment of the same product, or another one of the same amount. Photographic evidence of damage will be required for insurance purposes.
In case of exchange (or return) of one or more products for a correctly fulfilled order, the round trip shipping costs are charged to the customer.
In case of refusal at the time of delivery for an order correctly processed and already paid, the refund will be reduced by the return shipping costs.
All requests for returns, exchanges, disputes, refunds listed above must be received within 14 days from the date of receipt of the goods using the appropriate form available under the heading “Returns” in the Customer Service section.

All products must be returned to the following address: Braderm srl, Zona Art.le Casale Autoporto – 64026 Roseto degli Abruzzi (TE)